Eggs take an average period of 1 week to hatch. You'll be able to see the incubation period (the period of time it takes an egg to hatch) before buying the egg.

Account

I am not receiving my verification email

Be sure you entered your email address correctly while signing up. From the few complaints we've received so far, we've found that in 9 out of 10 cases, the user made a mistake while typing their email address. Also, don't forget to refresh your inbox, and check your spam folder.

Security

How do I change my password?

To change your password: 1. Sign in to your account. 2. From the menu, click on the "Password" link. 3. Enter your current password, then enter the new password you wish to use in the fields provided. 4. Press the "Save New Password" button. 5. Done! If you've forgotten your password and wish to reset it, follow the instructions here instead.

Security

I forgot my password

If you've forgotten your password, don't fret. By the end of this article, you'll be right back in your account. To reset your password, do the following: 1. Go to the password reset page here: https://playcozyfarm.com/request-password-reset. Or click on the "Forgot your password?" link on the sign in page. 2. Enter your email address then click the "Request Reset" button. 3. Check your email inbox for the password reset email we'll send to you. 4. Press the "Reset Password" button in the email, and you'll be taken to a "Create New Password" page. 5. Enter the new password you want to use and press "Save Password". 6. Voila! You have successfully reset your password, and can now sign in to your account.

Payments

I made a crypto payment, but my coins have reflected in my account yet

When you pay using cryptocurrency transaction, there is usually a brief delay during which the crypto network confirms your transaction. Thus, you expect your transaction to be promptly confirmed and added to the blockchain, and for your payment to be completed and your coins deposited to your balance, and this is what usually happens. Most crypto payments made by players complete without issue. However, there can be instances where your transaction experiences delays in confirmation: Network Congestion One of the primary factors that can cause transaction delays is network congestion. When the network is experiencing high transaction volumes, miners have a larger pool of transactions to process. As a result, it may take some time for your transaction to be included in a block and confirmed. During periods of intense network activity, such as during market volatility or popular events, delays are more likely to occur. Insufficient Transaction Fees Transaction fees incentivize miners to prioritize certain transactions. If you set a lower-than-average fee for your transaction, miners may prioritize other transactions with higher fees. This can result in your transaction waiting longer to be confirmed. To avoid delays, it's important to set an appropriate fee based on the network conditions at the time of your transaction. Note that if you made your payment from your crypto exchange account, your exchange may be responsible for setting the fee, and in most cases, you don't need to adjust it. In the rare event that it's been more than 30 minutes since your payment and you still can't see your coins in your balance, please get in touch so we can help.

Managing your birdhouse

How do I collect eggs laid by my birds?

When your birds lay eggs, you need to collect them and put them into your birdhouse storage for safekeeping. You can only sell eggs you've put into storage. To collect eggs laid by your birds, simply go to your birdhouse, then go to the bird(s) whose eggs you wish to collect into storage and press "Collect Eggs".

How can we help?

Managing your birdhouse

Eggs & Hatchery

Payments

Withdrawals

Referrals

Account

Security

Support

When will my eggs hatch?

I am not receiving my verification email

How do I change my password?

I forgot my password

I made a crypto payment, but my coins have reflected in my account yet

How do I collect eggs laid by my birds?