Payments
Everything related to buying coins and making payments on your Play Cozy account.
How to buy coins
To buy coins, 1. Click on the "Buy Coins" link on the menu. 2. Enter the amount of coins you wish to buy (the minimum amount of coins you can buy is 5,000), or scroll down and buy a coin pack. Buying a coin pack allows you to get some bonus coins in the pack. 3. Press "Pay". 4. Choose the payment method you wish to pay with - some payment methods may not be available in your region. 5. Follow the rest of the prompts to complete your payment. 6. All payment transactions are completed automatically. So, once you've made payment, you don't need to do anything else except sit back and wait for us to verify and credit your balance in real-time. 7. Most payments complete without issues. However, if you experience any difficulty, we're most than happy to help. Simply press the "Help" link on the menu in your account, or send us an email at buddies@playcozyfarm.com.
What's the minimum and maximum amount I spend on coins at a time?
The maximum amount you can buy coins for at a time is $10,000. If you wish to buy coins for more than this amount, you'll need to make more than one payment. The minimum amount you can buy coins for at a time is $12.
What payment methods can I pay with?
You can make a payment with any of the following payment methods: 1. Card payment 2. Bank transfer 3. Paypal 4. Cryptocurrency: Litecoin 5. Cryptocurrency: USDT - TRC20 (When making your payment and you're asked to select the network, select TRON) Some payment methods may not be available in your region. You'll be able to see the payment methods available to you when you try to make a payment.
I made a crypto payment, but my coins have reflected in my account yet
When you pay using cryptocurrency transaction, there is usually a brief delay during which the crypto network confirms your transaction. Thus, you expect your transaction to be promptly confirmed and added to the blockchain, and for your payment to be completed and your coins deposited to your balance, and this is what usually happens. Most crypto payments made by players complete without issue. However, there can be instances where your transaction experiences delays in confirmation: Network Congestion One of the primary factors that can cause transaction delays is network congestion. When the network is experiencing high transaction volumes, miners have a larger pool of transactions to process. As a result, it may take some time for your transaction to be included in a block and confirmed. During periods of intense network activity, such as during market volatility or popular events, delays are more likely to occur. Insufficient Transaction Fees Transaction fees incentivize miners to prioritize certain transactions. If you set a lower-than-average fee for your transaction, miners may prioritize other transactions with higher fees. This can result in your transaction waiting longer to be confirmed. To avoid delays, it's important to set an appropriate fee based on the network conditions at the time of your transaction. Note that if you made your payment from your crypto exchange account, your exchange may be responsible for setting the fee, and in most cases, you don't need to adjust it. In the rare event that it's been more than 30 minutes since your payment and you still can't see your coins in your balance, please get in touch so we can help.